Aabyaan | Shezlin Chikankari Ramadan Edit 25 | NERGIS (AR-13)

Our standard delivery time is 12 working days.
We also offer Express Shipping on priority orders, delivered within 4 working days.

• Worldwide Delivery
• 24/7 Customer Support
• Secure payment methods
• Free Custom Tailoring
• Express Shipping
• Regular Discounts

Color Disclaimer

• The colors of the product displayed online may vary slightly in person due to photo lighting and screen settings.
• Any additional fabrics or patches included in the product will be clearly detailed in the description.

Presentation Items

• Extra fabrics, laces, embellishments, or potlis shown in photos are solely for presentation purposes.
• These items are not included unless explicitly mentioned in the product description.
• Only the closest resembling laces and embellishments & Potlis will be used in the final product.

Our Role as a Gateway

• We act as a gateway to provide you access to authentic Pakistani designers.
• These products are not our production, and we only facilitate your purchase from trusted designers.

Made-to-Order & Bespoke Items

All outfits available on our website, including those listed in standard sizes (Small, Medium, Large, etc.), are made to order. This means production begins only after a customer places an order.

We clearly state that these garments fall under our Bespoke Category, as they are crafted specifically for each customer. Due to the personalized nature of these items, cancellations, returns, or exchanges are not accepted once an order has been placed, except in cases of manufacturing defects or errors on our part.

By placing an order, you acknowledge and agree to this policy.

Product Quality Responsibility

• All product quality concerns should be directed to the respective designer.
• We recommend purchasing from designers you trust and have prior experience with.
• If you’re unsure about a designer, contact us via WhatsApp for personalized assistance.

Product Descriptions:

• Product descriptions are sourced directly from the designers.
• Any discrepancies or missing items in the order will not be our responsibility.
  

By placing an order, you acknowledge and agree to the details outlined in this disclaimer.

Q: When will my order arrive in the UK?

A: Your delivery timeline depends on the product availability:

📦 IN STOCK (UK Warehouse):

• Dispatch: 2-3 working days
• Total Delivery: 2-3 working days to your door
• Tracking: Provided immediately upon dispatch

📦 IN STOCK (Pakistan Warehouse):

• Dispatch to UK: 7-10 working days
• Total Delivery: 10-12 working days including UK customs clearance
• Tracking: Updates at every stage

📦 MADE TO ORDER / CUSTOM:

• Production Time: 1-2 days (includes making, quality checks, and sourcing)
• Shipping to UK: 7-10 working days
• Total Timeline: 12-15 days from order confirmation
• Updates: Weekly progress updates via WhatsApp/Email

⚡ Need it urgently? We offer EXPRESS services:

• Express Air Shipping: 2-3 days from Pakistan (additional £25)

• Next Day UK Delivery: Available for UK stock items

Contact us immediately at WhatsApp: +44 7400460247 with your event date and we'll create a custom timeline for you.

Q: Is this outfit available for international delivery?

A: Yes! We ship worldwide to over 50 countries including USA, Canada, Australia, EU, Middle East, and more.

International Shipping Details:

• 🌍 Coverage: Worldwide delivery available
• 💰 Shipping Cost: Calculated at checkout based on destination
• 📦 Delivery Time: 10-21 working days depending on country
• 📋 Customs: Customer responsible for any import duties/taxes (varies by country)
• 🔒 Insurance: All international orders fully insured

Popular Destinations:

• USA/Canada: 12-18 working days
• EU Countries: 10-14 working days
• Australia: 15-21 working days
• UAE/Middle East: 8-10 working days

For detailed international shipping policies, customs guidance, and country-specific information, visit our Shipping Information Page

Q: What is your return policy?

A: We want you to love your outfit! Here's our comprehensive return policy


Q:What if my outfit arrives damaged or defective?

We're so sorry if this happens! Here's our promise:

Immediate Resolution:

1. 📸 Take Photos: Document damage before removing from packaging
2. 📧 Contact Us: Email within 1 hours with photos

Our Quality Guarantee: Every outfit undergoes 3-point quality inspection before shipping. Defects are extremely rare, but if they occur, we make it right immediately.


Q: How do I know my size?

Finding your perfect fit is easy with our comprehensive sizing support:

📊 1. Use Our Detailed Size Chart

• Located under each product
• Includes measurements in inches and centimeters
• Specific to each designer

📐 2. Measure Yourself Accurately
We need:

• Bust: Fullest part of chest
• Waist: Natural waistline
• Hips: Fullest part
• Shoulder: Across back from shoulder point to shoulder point
• Sleeve Length: Shoulder to wrist
• Height: For outfit length adjustment

📱 3. Get Personal Sizing Advice
Not sure? Contact our sizing experts:

• WhatsApp: +447400460247(Fastest - instant help!)
• Email:support@sairasultan.co.uk with your measurements
• Video Call: Book a 10-min sizing consultation

We'll recommend the perfect size based on:

• Your measurements
• The specific designer's fit
• The outfit style (formal vs casual)
• Your fit preference (fitted vs relaxed)

🎯 UK vs Pakistani Sizing Guide:

• UK 6-8 = Small (Pakistani sizing)
• UK 10-12 = Medium
• UK 14-16 = Large
• UK 18-20 = XL
• UK 22+ = XXL (available for most designers)

💡 Between Sizes? We recommend sizing UP for:

• Heavily embellished formal wear
• If you prefer modest/comfortable fit
• Pakistani designer pieces (often run smaller than UK brands)

Designer-Specific Fit Notes:

• Suffuse: Runs true to size, slightly relaxed fit
• Faiza Saqlain: Tends to run small, size up if between sizes
• Afrozeh: True to size with stretch fabrics

Akbar Aslam: Contemporary fitted cuts, check measurements carefully

Q:Can I get this custom-made to my measurements?

A: Absolutely! We offer bespoke tailoring for most items:

Custom Fit Service Includes:

• ✅ Made to your exact measurements
• ✅ Length adjustments (shirt, sleeves, trousers)
• ✅ Neckline modifications for modesty
• ✅ Sleeve style changes

✅ Trouser style (cigarette, palazzo, bell-bottom, etc.)

Please Note: Custom-made items are not eligible for size exchange (only for defective items).


Q: Can the outfit be altered for modesty purposes?

A: Yes, absolutely! We fully support modesty preferences and offer comprehensive customization options:

Available Modesty Modifications:

🧕 Neckline Adjustments:

• Raise neckline to collarbone level
• Add modesty panel/inner
• Convert V-neck to round neck
• Add button/hook closures

👔 Sleeve Modifications:

• Extend to full-length sleeves
• Add inner sleeve lining
• Increase sleeve width for comfort
• Change cap sleeves to ¾ or full

👗 Length Adjustments:

• Extend shirt/kameez length
• Lengthen trouser/shalwar
• Add extra fabric for fuller coverage

Timeline: Adds 1-2 weeks to standard delivery

How to Request:

1. Add item to cart
2. Select "Customization Required" at checkout
3. OR contact us directly via:
   
   WhatsApp:+447400460247(Fastest)

Q: What if I need help with styling this outfit?

A: We LOVE helping you look your absolute best! Our expert styling team offers:

🎨 FREE Styling Services:

1. Personal Styling Consultation (30 mins)

• One-on-one video call with our fashion expert
• Personalized recommendations for your:
  
  Body type & skin tone
  Event type & venue
  Personal style preferences
  Budget considerations
  
  
• Book Now: or WhatsApp: +447400460247

2. Occasion-Specific Guidance
We'll advise you on:

• Jewelry Selection: Traditional vs contemporary pieces
• Footwear Pairing: Khussas, heels, or ethnic sandals
• Clutch/Bag Coordination: Color and style matching
• Dupatta Draping: 5+ modern & traditional styles
• Hair & Makeup Direction: Share with your beautician
• Modesty Layers: Shawls, jackets for UK weather

3. Complete Look Planning
For weddings and major events:

• Multiple outfit coordination (Mehndi, Baraat, Walima)
• Family coordination suggestions
• Photography styling tips
• UK venue-appropriate recommendations

4. Accessory Recommendations

• We can source matching jewelry, bags, shoes
• Partner brands for complete looks

Budget-friendly alternatives

Q: Is this an authentic designer piece? How do I know it's genuine?

A: 100% AUTHENTIC - GUARANTEED. Here's how we ensure you receive genuine designer originals:

🏆 Our Authenticity Promise:

1. Direct Designer Sourcing

• We source directly from authorized designer channels in Pakistan
• Official partnerships with Afrozeh,Soraya,Faiza Saqlain. Kanwal Malik, Suffuse, Baroque, Aik Atelier, Jazmin etc.
• No middlemen, no replicas, no copies

2. Verification Proof:

• ✅ Original designer tags and labels included
• ✅ Branded packaging from designer
• ✅ Certificate of Authenticity (upon request for luxury items)
• ✅ Designer care labels with washing instructions
• ✅ Hologram stickers (where applicable)

3. Our Track Record:

• years serving UK Pakistani community
• 5000+ verified authentic designer pieces delivered
• Zero counterfeit complaints in our history

Trusted by 10,000+ UK customers