Q: When will my order arrive in the UK?
A: Your delivery timeline depends on the product availability:
📦 IN STOCK (UK Warehouse):
- Dispatch: 2-3 working days
- Total Delivery: 2-3 working days to your door
- Tracking: Provided immediately upon dispatch
📦 IN STOCK (Pakistan Warehouse):
- Dispatch to UK: 7-10 working days
- Total Delivery: 10-12 working days including UK customs clearance
- Tracking: Updates at every stage
📦 MADE TO ORDER / CUSTOM:
- Production Time: 1-2 days (includes making, quality checks, and sourcing)
- Shipping to UK: 7-10 working days
- Total Timeline: 12-15 days from order confirmation
- Updates: Weekly progress updates via WhatsApp/Email
⚡ Need it urgently? We offer EXPRESS services:
- Express Air Shipping: 2-3 days from Pakistan (additional £25)
- Next Day UK Delivery: Available for UK stock items
Contact us immediately at WhatsApp: +44 7400460247 with your event date and we'll create a custom timeline for you.
Q: Is this outfit available for international delivery?
A: Yes! We ship worldwide to over 50 countries including USA, Canada, Australia, EU, Middle East, and more.
International Shipping Details:
- 🌍 Coverage: Worldwide delivery available
- 💰 Shipping Cost: Calculated at checkout based on destination
- 📦 Delivery Time: 10-21 working days depending on country
- 📋 Customs: Customer responsible for any import duties/taxes (varies by country)
- 🔒 Insurance: All international orders fully insured
Popular Destinations:
- USA/Canada: 12-18 working days
- EU Countries: 10-14 working days
- Australia: 15-21 working days
- UAE/Middle East: 8-10 working days
For detailed international shipping policies, customs guidance, and country-specific information, visit our Shipping Information Page
Q: What is your return policy?
A: We want you to love your outfit! Here's our comprehensive return policy
Q:What if my outfit arrives damaged or defective?
We're so sorry if this happens! Here's our promise:
Immediate Resolution:
- 📸 Take Photos: Document damage before removing from packaging
- 📧 Contact Us: Email within 1 hours with photos
Our Quality Guarantee: Every outfit undergoes 3-point quality inspection before shipping. Defects are extremely rare, but if they occur, we make it right immediately.
Q: How do I know my size?
Finding your perfect fit is easy with our comprehensive sizing support:
📊 1. Use Our Detailed Size Chart
- Located under each product
- Includes measurements in inches and centimeters
- Specific to each designer
📐 2. Measure Yourself Accurately
We need:
- Bust: Fullest part of chest
- Waist: Natural waistline
- Hips: Fullest part
- Shoulder: Across back from shoulder point to shoulder point
- Sleeve Length: Shoulder to wrist
- Height: For outfit length adjustment
📱 3. Get Personal Sizing Advice
Not sure? Contact our sizing experts:
We'll recommend the perfect size based on:
- Your measurements
- The specific designer's fit
- The outfit style (formal vs casual)
- Your fit preference (fitted vs relaxed)
🎯 UK vs Pakistani Sizing Guide:
- UK 6-8 = Small (Pakistani sizing)
- UK 10-12 = Medium
- UK 14-16 = Large
- UK 18-20 = XL
- UK 22+ = XXL (available for most designers)
💡 Between Sizes? We recommend sizing UP for:
- Heavily embellished formal wear
- If you prefer modest/comfortable fit
- Pakistani designer pieces (often run smaller than UK brands)
Designer-Specific Fit Notes:
- Suffuse: Runs true to size, slightly relaxed fit
- Faiza Saqlain: Tends to run small, size up if between sizes
- Afrozeh: True to size with stretch fabrics
Akbar Aslam: Contemporary fitted cuts, check measurements carefully
Q:Can I get this custom-made to my measurements?
A: Absolutely! We offer bespoke tailoring for most items:
Custom Fit Service Includes:
- ✅ Made to your exact measurements
- ✅ Length adjustments (shirt, sleeves, trousers)
- ✅ Neckline modifications for modesty
- ✅ Sleeve style changes
✅ Trouser style (cigarette, palazzo, bell-bottom, etc.)
Please Note: Custom-made items are not eligible for size exchange (only for defective items).
Q: Can the outfit be altered for modesty purposes?
A: Yes, absolutely! We fully support modesty preferences and offer comprehensive customization options:
Available Modesty Modifications:
🧕 Neckline Adjustments:
- Raise neckline to collarbone level
- Add modesty panel/inner
- Convert V-neck to round neck
- Add button/hook closures
👔 Sleeve Modifications:
- Extend to full-length sleeves
- Add inner sleeve lining
- Increase sleeve width for comfort
- Change cap sleeves to ¾ or full
👗 Length Adjustments:
- Extend shirt/kameez length
- Lengthen trouser/shalwar
- Add extra fabric for fuller coverage
Timeline: Adds 1-2 weeks to standard delivery
How to Request:
- Add item to cart
- Select "Customization Required" at checkout
- OR contact us directly via:
WhatsApp:+447400460247(Fastest)
Q: What if I need help with styling this outfit?
A: We LOVE helping you look your absolute best! Our expert styling team offers:
🎨 FREE Styling Services:
1. Personal Styling Consultation (30 mins)
- One-on-one video call with our fashion expert
- Personalized recommendations for your:
Body type & skin tone
Event type & venue
Personal style preferences
Budget considerations
- Book Now: or WhatsApp: +447400460247
2. Occasion-Specific Guidance
We'll advise you on:
- Jewelry Selection: Traditional vs contemporary pieces
- Footwear Pairing: Khussas, heels, or ethnic sandals
- Clutch/Bag Coordination: Color and style matching
- Dupatta Draping: 5+ modern & traditional styles
- Hair & Makeup Direction: Share with your beautician
- Modesty Layers: Shawls, jackets for UK weather
3. Complete Look Planning
For weddings and major events:
- Multiple outfit coordination (Mehndi, Baraat, Walima)
- Family coordination suggestions
- Photography styling tips
- UK venue-appropriate recommendations
4. Accessory Recommendations
- We can source matching jewelry, bags, shoes
- Partner brands for complete looks
Budget-friendly alternatives
Q: Is this an authentic designer piece? How do I know it's genuine?
A: 100% AUTHENTIC - GUARANTEED. Here's how we ensure you receive genuine designer originals:
🏆 Our Authenticity Promise:
1. Direct Designer Sourcing
2. Verification Proof:
- ✅ Original designer tags and labels included
- ✅ Branded packaging from designer
- ✅ Certificate of Authenticity (upon request for luxury items)
- ✅ Designer care labels with washing instructions
- ✅ Hologram stickers (where applicable)
3. Our Track Record:
- years serving UK Pakistani community
- 5000+ verified authentic designer pieces delivered
- Zero counterfeit complaints in our history
Trusted by 10,000+ UK customers
